The Watch-to-Earn feature on Tapas lets you watch video ads to earn free coins, which can then be used to unlock episodes or tip creators.
Even though Watch-to-Earn is available for most people most of the time, sometimes it may not work for everyone. We offer the Watch-to-Earn option to provide our community with an alternative to paying for coins, but unfortunately due to the nature of the service, availability is not guaranteed.
There are no video ads available for me
Video ads are provided by advertising partners, so unfortunately availability is not guaranteed. The reward amount for each ad also varies, based on the value of the video set by the ad provider.
Video availability and reward amount are based on a number of factors, including your location, device advertising settings, time of day, the number of videos you’ve watched and engaged with previously, and the number of other people also watching videos.
If there are no videos available, you can close the Coin Shop / Free Coins popup and check back again later. If videos are still not available, then unfortunately the feature may not work for you due to your location, connection, or other unknown issues..
I watched a video, but didn’t get any coins
D’oh! Not getting the reward you deserve after watching a video ad or completing another offer is a bummer, and we know it’s frustrating. Tapas passes along all of the coins earned from watching a video directly from the advertisers to you, so you can use them to unlock episodes or tip creators. So if you didn't get coins, it probably means we didn't get anything from the advertiser to give you.
Nine times out of ten (actually a lot more often than that), people get the coin reward immediately after completing the video or offer. If you don’t, there are a few things to try:
- Close and reopen the Coin Shop / Free Coins to see if your balance refreshes.
- Completely close (“kill”) and reopen the Tapas app, then check your balance in the Coin Shop again.
- Check your Tapas Transaction History to see if the coins were added. You can find your Transaction History in the Tapas app under Settings, or on the Tapas website by clicking on your coin balance.
- Wait a while, and then check again in a few hours or the next day.
It's still not working
Since the videos and rewards are provided by various advertising partners, not Tapas directly, we’re unfortunately unable to offer detailed support or reply to individual requests for more videos or increased rewards.
If Watch-to-Earn doesn't work for you, you'll either need to buy coins in the Coin Shop, or wait for other special offers and opportunities to earn coins.